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defaultdbol9guuryjw
Participant
June 17, 2021
Question

Cannot install Acrobat DC on a Mac

  • June 17, 2021
  • 1 reply
  • 802 views

Hello. I have a CC licence from my organization and can install other Creative Cloud apps without a problem. When trying to install Acrobat, however, I get the following errors. Any help would be hugely appreciated. 

 

Exit Code: 7
Please see specific errors below for troubleshooting. For example,  ERROR: DW003, DW006 ...

-------------------------------------- Summary --------------------------------------
 - 0 fatal error(s), 2 error(s) 

----------- Payload: Adobe Acrobat DC 21.5.20048.0 Acrobat DC/Acrobat DC Installer.pkg_21.005.20048 -----------
ERROR: DW006: Apple Package failed to install successfully.
ERROR: DW003: Third party payload installer /tmp/B0346B21-BDB6-43E3-846B-A83B08E96640/Acrobat_DC_Web_WWMUI/Acrobat DC/Acrobat DC Installer.pkg failed with exit code: 1

 

This topic has been closed for replies.

1 reply

Govardhan.V
Govardhan.V
Participating Frequently
June 17, 2021

Try with steps mentioned below :

Finder -> Go -> Go to folder and enter /etc/sudoers and press Go button.

Control Click "sudoers" -> click on "Get Info" -> unlock the padlock at the bottom right, and change permissions to: read and write. If you dont see your user name, click on + button and add it.

 

Then try to install.

D
defaultdbol9guuryjwAuthor
Participant
June 17, 2021
Unfortunately, this did not work either. The installation reached 98% and then failed. I am able to OPEN Acrobat and open a file with it, but I cannot save any changes/edits.

Thank you.
Meenakshi_Negi
Meenakshi_Negi
Legend
June 17, 2021

Hello,

 

Thank you for reaching out and sorry for the trouble.

 

Please try the troubleshooting steps suggested here: https://helpx.adobe.com/in/creative-cloud/kb/error-exit-6-exit-7-cc.html 

If that doesn't help, try installing Acrobat Pro DC from this link: https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html 

 

 

If the issue still occurs, please share the OS version on the machine.

 

Thanks,

Meenakshi

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