Participant

Answered

Cannot install Preflight in Acrobat

13 replies
4088 views
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Just hangs

M

Marcus366154773rtxCorrect answer

Participant

Ok, I found a solution that worked for me.

1. Uninstall Adobe

2. Uninstall Adobe Cloud

3. Download and Run the Acrobat Cleaner Tool (Link)

4. Reboot your PC

5. Download the Acrobat Pro installer (Link)

6. Extract the folder

7. Inside the Adobe Acrobat folder, execute "setup.exe"

8. ATTENTION: On the first window, please click on "Customise".

9. Now click on "Optional Features" and select "This feature, and all subfeatures, will be installed on local hard drive."

Under "Optional Features", we have the "Preflight" option. So, Adobe will install the Preflight without a network installation.

10. After it, you can click on "Install".

This process worked for me on different PCs (Win10 and Win11 - both 64-bit).

Good luck to everyone!

Marcus Barros.

M

Marcus366154773rtxCorrect answer

Participant

Ok, I found a solution that worked for me.

1. Uninstall Adobe

2. Uninstall Adobe Cloud

3. Download and Run the Acrobat Cleaner Tool (Link)

4. Reboot your PC

5. Download the Acrobat Pro installer (Link)

6. Extract the folder

7. Inside the Adobe Acrobat folder, execute "setup.exe"

8. ATTENTION: On the first window, please click on "Customise".

9. Now click on "Optional Features" and select "This feature, and all subfeatures, will be installed on local hard drive."

Under "Optional Features", we have the "Preflight" option. So, Adobe will install the Preflight without a network installation.

10. After it, you can click on "Install".

This process worked for me on different PCs (Win10 and Win11 - both 64-bit).

Good luck to everyone!

Marcus Barros.

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D

Diana25200200j5pa

Participant

Worked for me, even without uninstalling Adobe Cloud. Thanks!

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Q

qasima17945043Author

Participant

2025 Acrobat from Cloud

I go to Print Production

Preflight

It says

Preflight is being installed. Please wait.

Nothing happens

Fresh install

Tells me to do it manually, doesn't work

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Meenakshi_Negi

Legend

Hi qasima17945043,

Thank you for the screenshots.

Please try reinstalling the application. Use the steps suggested below:

-Remove the application and run the cleaner tool (https://adobe.ly/4kNMdKk).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://adobe.ly/4jMAKJq.

Let us know if you still get the same message.

Thanks,

Meenakshi

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Q

qasima17945043Author

Participant

Thank you

I have done this already.

It still doesn't work.

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try67

Community Expert

Preflight doesn't need to be installed. It's a part of Acrobat (Pro).

You need to provide more details if you want help with your issue.

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Y

Youcaxton5CC9

Participant

Noit any more it isn't

It is installed on the first time it is required.

But that is what fails

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kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop">

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Meenakshi_Negi

Legend

Hi qasima17945043,

Thank you for reaching out.

Please refer to the information in the following help document: https://adobe.ly/4n0hDOK.

If the application hangs, please try the troubleshooting steps suggested in the following help document: https://adobe.ly/3FUXitA.

If the issue still occurs, share more information about the steps you use for installation. Share the Acrobat and OS version numbers on the machine.

Feel free to let us know if you need any help.

Thanks,

Meenakshi

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