Cannot launch Acorbat after upgrade to Pro

Question

I joined the Pro plan yesterday and it seems start to install the additional function in my original acrobat. But I found the progress was freezed and I can only quit the program. However after I reboot my desktop, the Acrobat start to quit immediately when I want to launch it. I have tried several uninstall and install but it still not work....

Is there any solution?

ravinderg62643219 · Answer

Hi @Wai Man36246538hmzd

Apologies for the trouble you had upgrading free Reader to Acrobat Pro. Could you please share the AdobeARM.log file with us to investigate what's the issue. The file would be present in user's temp location i.e C:\Users\<Your user name on the machine>\Appdata\Local\Temp.

And as a workaround, Please uninstall the Acrobat present on your machine and try installing Acrobat 64-bit from this location https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-downloads.html

Regards

Ravi

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded