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Question

cannot open pdf files

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Unfortunately, I cannot open my pdf files using either the pro or reader version of Acrobat. In the past, I have been able to bypass this by opening files once the app was already open, or choosing "Open with" instead of simply double clicking on the file icon, but this time the workaround isn't working. Is anybody else experiencing the same problem, and have you found a solution?

I use a Mac and am using Sonoma 14.6.1

Thank you very much in advance for any help and support

A

Adept_individuality0158

Participant

I found a solution which actually works, having thrown everything the Internet has to offer at this problem.

Right click the Acrobat Reader icon in Start
Select Properties
Select Compatibility tab
Tick Compatibility mode and select Window 8
Click OK

Run Acrobat Reader.

(FYI I resolved this by doing the opposite of what Adobe suggested here https://helpx.adobe.com/acrobat/kb/unable-to-launch-acrobat-on-windows.html)

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Lukas22400541dqqd

Inspiring

If you are using Windows and tried everything in the helpcard and reinstalling, I would try:

- terminate the whole process of Acrobat via task manager and restart the application normaly.

- terminate the whole process of Acrobat via task manager and restart the applicatoin as an administrator (right click...)

- terminate the whole process of Acrobat via task manager and restart the application on Compatibility mode (win8)

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aprimondoAuthor

Participant

Since the problem is still unsolved, and since I don't seem to be the only person having problems opening pdf files, maybe we could get some support from Adobe, the company whose product we bought? While I appreciate the attempts and efforts by the "community", I would like to have an answer from TECHNICAL SUPPORT at this stage

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try67

Community Expert

You will need to contact them directly for that, using one of these channels:

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone, during working hours)

Twitter: https://twitter.com/AdobeCare

There's no email support.

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alison_1813

Participant

Same! I see them. I click on them. try all the ways to open a pdf that needs to be downloaded from the cloud I guess... and I get "Couldn’t communicate with a helper application." Would love a solution since I can't access my files.

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try67

Community Expert

What exactly happens when you try to open them? Is there an error message?

Also, how are you trying to open them? Double-click? Drag and drop into the application window? File - Open?

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aprimondoAuthor

Participant

Nothing happens, no error message but files do not open (I tried many, in different folders, from different years). Double click on icon = nothing; rigth-click than "open" = nothing; right-click than "open with" selecting "Adobe Acrobat" (default) = nothing; right-click than "open with" selecting "Adobe Acrobat Reader" = nothing. The files are there, but I cannot open them

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nadine_3533

Participant

I am having the same problem, I have updated, uninstalled, reinstalled acrobat as well as updating Windows. Nothing is working so far. I can open a pdf in google chrome but thats it.

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