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marcp190683
marcp190683
Participant
November 5, 2018
Answered

Cannot open PDF following activation of security settings

  • November 5, 2018
  • 1 reply
  • 633 views

Bonjour,

Je travaille sous Adobe Acrobat Standard DC (Version : 15.006.30456.41642).

Lorsque je rajoute 2 protections à mon document : ajout d'un mot de passe (via Outil>Protection>Restreindre la modification) et restriction de toute modification ( via sécurité>protection par mot de passe>modification autorisée : aucune), j'obtiens un fichier qui ne deviens plus lisible par une personne qui essaie de l'ouvrir via sa version 2019.008.20074. En effet, une erreur survient indiquant "une erreur est survenue lors de l'ouverture de ce document. Le fichier est endommagé et n'a pas pu être traité". La seule solution que j'ai trouvé pour contourner le problème était de lui envoyer le même fichier sans introduire les 2 protections détaillées ci-dessus.

Avez-vous déjà rencontré ce problème? Comment peut-on le résoudre?

En vous remerciant par avance,

Bien cordialement,

This topic has been closed for replies.
Correct answer Adorobat

Hi marcp,

As per the issue description mentioned above, you have set permissions password on a pdf and set permissions to none using Acrobat Std. DC on your machine but when the same pdf is viewed on another machine using Acrobat Pro DC, it shows that the file is damaged, is that correct?

Could you try with another pdf file to check the issue is not specific to a single pdf file only? If issue persists with all the files, try resetting preferences for Acrobat using the steps given in this link: How to reset Acrobat Preference settings to default. reboot the machine after resetting preferences and try again. I also tried replicating the issue on my machine but the issue was not reproducible.

Alos, let us know the operating system installed on the machine- Mac or Windows?

How you are sending the pdf file- using email?

Let us know if you need any help.

Shivam

1 reply

Adorobat
AdorobatCorrect answer
Participating Frequently
November 5, 2018

Hi marcp,

As per the issue description mentioned above, you have set permissions password on a pdf and set permissions to none using Acrobat Std. DC on your machine but when the same pdf is viewed on another machine using Acrobat Pro DC, it shows that the file is damaged, is that correct?

Could you try with another pdf file to check the issue is not specific to a single pdf file only? If issue persists with all the files, try resetting preferences for Acrobat using the steps given in this link: How to reset Acrobat Preference settings to default. reboot the machine after resetting preferences and try again. I also tried replicating the issue on my machine but the issue was not reproducible.

Alos, let us know the operating system installed on the machine- Mac or Windows?

How you are sending the pdf file- using email?

Let us know if you need any help.

Shivam

marcp190683
marcp190683Author
Participant
November 6, 2018

Thanks a lot Shivam, it works !

Best regards,

Marc

Adorobat
Adorobat
Participating Frequently
November 6, 2018

Happy to help:)

-Shivam

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