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Carley05
Participant
December 24, 2018
Answered

Cannot open pdfs in Acrobat version 19.010.20064

  • December 24, 2018
  • 2 replies
  • 503 views

Since my Acrobat did an update during the last week, I have been unable to open any of my pdf documents on my Mac.  I have completely uninstalled and reinstalled Adobe Creative Cloud / Adobe Acrobat, without any success.  I can click on the icon, but although it registers on screen as being active, I can't actually see the Acrobat page and if I click to open a file from my list of files, nothing happens.  Please help - this is driving me crazy!

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Correct answer Meenakshi_Negi

Hi Carley,

Sorry for the inconvenience caused.

As you have mentioned you can open the application. However, when you open a PDF, it does not show on screen.

Please try the steps provided below:

Open a few files with Acrobat, go to Window -> Cascade -> Tile

Check if that brings up the PDFs.

Let us know how it goes.

Regards,

Meenakshi

2 replies

Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
December 24, 2018

Hi Carley,

Sorry for the inconvenience caused.

As you have mentioned you can open the application. However, when you open a PDF, it does not show on screen.

Please try the steps provided below:

Open a few files with Acrobat, go to Window -> Cascade -> Tile

Check if that brings up the PDFs.

Let us know how it goes.

Regards,

Meenakshi

Carley05Author
Participant
December 24, 2018

Thank you!!  That seems to have solved the problem, and restored my sanity!

Cheers

Carley

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