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Participant
September 17, 2025
Question

Cannot print an important pdf

  • September 17, 2025
  • 1 reply
  • 65 views

I'm currently unable to print a very important PDF

 

When I launch the printing function, nothing happen, no error nothing nada

 

But when I use a word the printer work so the issue is ADOBE

 

I try reinstalling adobe, DIDNT WORK

 

I try restarting printer DIDNT WORK

 

I try updating adobe, IT DID NOT WORK

 

I have an active windows 11 license + a canon TS with CABLE

 

HOW TO FIX ASAP ! this is URGENT !

1 reply

Meenakshi_Negi
Legend
September 17, 2025

Hi MASELIA,

 

Thank you for reaching out, and sorry about the trouble caused.

 

Please try the troubleshooting steps suggested in the following help document: https://adobe.ly/4pp7QDr. Check if that helps.

If the issue still occurs, please create a test PDF and try to print it. See if this happens with all files or particular files. 

In the meantime, could you try printing a PDF using the Acrobat web account? 

 

Let us know how it goes.

 

Thanks,

Meenakshi