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suzanc87888685
Participant
March 28, 2018
Answered

cannot print any PDF files - program stops responding, is there an easy fix?

  • March 28, 2018
  • 1 reply
  • 25766 views

Every time I try to print a PDF file, the program stops responding.  I'm a senior and not tech savvy.

Is there an easy fix for this problem?

    Correct answer AnandSri

    Hello Suzanc,

    We apologize for the inconvenience caused, as per the description above, when you are trying to print any PDF file, Acrobat stops responding, Is that correct?

    Please check for any pending updates of Acrobat from help>check for updates, reboot the machine after installing the updates.

    Try repairing the Acrobat from help>repair installation(only for Windows machine), reboot the machine and try printing the PDF file and see if this brings any difference.

    Try printing the PDF file as an Image, Under Print dialogue > select your printer from the drop-down list > click Advanced > check the box which says Print as Image > click OK, Launch Acrobat and try printing.

    You may also refer to Print PDF as image | Adobe Acrobat, Reader

    If the issue still persists, please share the following details:

    Let us know how it goes and share your findings.

    Regards,

    Anand Sri.

    1 reply

    AnandSri
    AnandSriCorrect answer
    Legend
    March 28, 2018

    Hello Suzanc,

    We apologize for the inconvenience caused, as per the description above, when you are trying to print any PDF file, Acrobat stops responding, Is that correct?

    Please check for any pending updates of Acrobat from help>check for updates, reboot the machine after installing the updates.

    Try repairing the Acrobat from help>repair installation(only for Windows machine), reboot the machine and try printing the PDF file and see if this brings any difference.

    Try printing the PDF file as an Image, Under Print dialogue > select your printer from the drop-down list > click Advanced > check the box which says Print as Image > click OK, Launch Acrobat and try printing.

    You may also refer to Print PDF as image | Adobe Acrobat, Reader

    If the issue still persists, please share the following details:

    Let us know how it goes and share your findings.

    Regards,

    Anand Sri.

    R
    Rocio5FC9
    Participant
    October 2, 2020

    I have been having the same issue with Adobe Acrobat DC (2015), on a PC running Windows 7. When I try to print a PDF as another PDF, the program stops responding. I do this to flatten any headers and footers and/or to resize documents to a different paper size. This is a work machine, so I do not have the option to upgrade the software to a newer version or change my operating system. The problem first arose a few months ago and has been getting progressively worse. It is now to the point where I find I am restarting my machine multiple times a day because the program stops responding and I cannot always successfully force it to quit using the task manager.

     

    I have tried looking for updates and there are none available and I have tried repairing the installation (restarting the machine afterwards). I cannot print my documnts as images because many of the documents would wind up with too large a filesize as a result and most documents have multiple pages that must retain their vector qualities in order to be acceptable. Are there any other options to resolve this issue?

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