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J
johnd59898678
Inspiring
January 15, 2026
Answered

Cannot print certain PDFs in Sonoma 14.8.3

  • January 15, 2026
  • 1 reply
  • 198 views

Mac OS Sonoma 14.8.3 on MacPro Intel AND Mac OS Tahoe 26.2 on M3 PowerBook.

Printer: HP Laserjet Pro M345-4

Acrobat: Latest version on each OS

 

Been trying to track down the souce of my problem for 3 hours so far. It started with a one-page PDF that just refused to print. So started by blaming the printer connection. When I hit PRINT the job shows to spool up and printer starts to respond, then job in print queue just disappears? I reinstalled HP Drivers, deleted/reinstalled printer, restarted multiple times - nothing. Both my computers with different OS vesions same behavior. Then I tried another PDF - same issue. Finally, I opened both problem PDFs in Apple Preview and they printed instantly! I tried printing docs from WORD, TextEdit, even Photoshop - no problems - that nailed it down to Acrobat. To complicate matters "some" PDFs DO print as I was testing further. I checked the two problem PDFs and No Security was added, so I am stumpped.

Correct answer Tariq Dar

I have other PDF Forms that print fine.


Hi @johnd59898678,

 

Although the PDF may print correctly from third-party viewers like Chrome or Preview, Adobe Acrobat uses a stricter, standards-compliant PDF rendering and printing engine. Acrobat processes vector data, fonts, transparency, and color profiles exactly as defined in the PDF. If the file contains issues such as missing or partially embedded fonts, corrupted font data, or unsupported transparency, Acrobat may expose these during printing, while other viewers may silently substitute fonts or rasterize the page. Hence, you are able to print a PDF with the option "Print as Image."

 

How to identify and fix the issue:

In Acrobat, go to File > Properties > Fonts to check whether all fonts are embedded. If fonts are missing or subset-embedded, regenerate the PDF with full font embedding enabled. As a workaround, you can also try Print as Image, flatten transparency, or re-create the PDF using a different export method.

 

Thanks for reaching out.



Best regards,
Tariq | Adobe Community Team

1 reply

Meenakshi_Negi
Meenakshi_Negi
Legend
January 15, 2026

Hi johnd59898678,

 

Thank you for reaching out, and sorry for the trouble caused.

 

Please try the troubleshooting steps suggested in: https://adobe.ly/49m5crY.

Try to enable “Print as Image” in Acrobat: Open PDF in Acrobat > File → Print > Click Advanced > Enable Print as Image and then print.

 

Have you been able to check if the issue happens with specific PDFs? If yes, please share the sample PDFs with us so we can reproduce the problem. Do you get any error message? 

More information would be helpful.

 

Thanks,

Meenakshi

 

 

 

    J
    johnd59898678Author
    Inspiring
    January 15, 2026

    Meenakshi,

     

    "Print as Image" does solve the issue on the problem PDFs.

    I do not get any error messages when "Print as Image" is not selected. The print job shows up in the print spooler momentarily and the printer screen lights come on (like it is receiving a file), then printer goes back to sleep?

     

    Here is a Dropbox  link to one of the PDF s in question.

     

    https://www.dropbox.com/scl/fi/yz3yu1wo48c422muzpx1m/SO-Invoice-INV-100-IN0540278.pdf?rlkey=t7vv4xk2rwr4xinp2572u5b8k&dl=0

     

    Thanks!

     

     

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    January 16, 2026

    Hi johnd59898678,

     

    Thank you for sharing the information.

     

    Please confirm if you can print other PDFs without any issues. Does this happen with this particular PDF?

    We will check the PDF form in the meantime and try to replicate the issue.

     

    Thanks,

    Meenakshi

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