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MediaJustice320978408q5u
Participant
July 16, 2024
Question

Cannot request e-signatures

  • July 16, 2024
  • 1 reply
  • 368 views

I am trying to send PDFs for e-signature on the browser site, but I keep getting this message: "Please contact your administrator to access this feature." I am an administrator and I use this feature all the time. I tried logging out and logging back in, tried disabling the e-signing settings and re-enabling them. It seems to be working on the desktop version, though.

This topic has been closed for replies.

1 reply

Meenakshi_Negi
Meenakshi_Negi
Legend
July 22, 2024

Hi MediaJustice320978408q5u,

 

Thank you for reaching out.

 

We have checked your account. It shows as active and working fine.

Please let us know if you are still experiencing the issue. 

 

You may try clearing the cache and cookies for the browser. Or try using the alternate or new incognito window on Chrome. Check if that helps.

 

Let us know if the issue is resolved already.

 

Thanks,

Meenakshi 

M
MediaJustice320978408q5uAuthor
Participant
July 26, 2024

Hi, unfortunately it's still giving me the same message. I tried in an incognito browser (Google Chrome) and deleted all the cache and cookies. I also tried it in Firefox. Any other suggestions? 

Meenakshi_Negi
Meenakshi_Negi
Legend
August 14, 2024

Hi MediaJustice320978408q5u,

 

We are sorry for the delay in getting back to you.

 

If you are still experiencing the issue, please let us know if you recently changed your Adobe ID (email address). 

Try signing out of the account and then relaunching the browser. Open this link: https://secure.echosign.com/public/login. Then, try signing in using your Adobe ID and password. Check if that works. 

If the issue still occurs, share your Adobe ID (email address) in a private message. You may initiate a private message using the envelope icon at the top right corner of this community page.

 

Let us know if you need any help.

 

Thanks,

Meenakshi

 

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