Skip to main content
A
Art5C60
Participant
January 3, 2022
Answered

Cannot resize Output Preview dialog box

  • January 3, 2022
  • 6 replies
  • 7724 views

I tried to adjust the size of my Output Preview dialog box, but I could only make it larger. Now I can't seem to resize it at all and it's taking up a big chunk of my screen space. Clicking and dragging from one of the edges or corners doesn't change anything, and moving the dialog box resets it to the arbitrary size shown in this screenshot:

I'm running Windows 10 Pro, version 21H1, OS build 19043.1415.

I have two 1920x1080 monitors, and moving the dialog box to the other monitor doesn't solve the issue.

I have so far tried restoring my preferences, changing the display resolution, and restarting my computer. 

 

I'd like to be able to set it to a specific size, or at least back to the default size.

    Correct answer Chris_Wilshaw

    I fixed this on Windows with the registry editor

     

    1) Quit Acrobat

     

    2) Windows Key + R

     

    3) Type 'regedit'

     

    4) Navigate to "Computer\HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC\Preview"

     

    5) Right click on the 'Dialog Width' and delete that key

     

    6) Relaunch Acrobat

    6 replies

    C
    Chris_WilshawCorrect answer
    Participant
    May 15, 2025

    I fixed this on Windows with the registry editor

     

    1) Quit Acrobat

     

    2) Windows Key + R

     

    3) Type 'regedit'

     

    4) Navigate to "Computer\HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC\Preview"

     

    5) Right click on the 'Dialog Width' and delete that key

     

    6) Relaunch Acrobat

      R
      rainie_dai_1612
      Participant
      May 16, 2025

      thanks Chris,  work !!!

      jansmz
      jansmz
      Inspiring
      April 30, 2025

      hey everyone,

      is there a solution to the problem?

      I have exactly the same problem as described above.

      The Output Preview window cannot be scaled, no matter what settings I make (I have tested all the measures described above).

      Specs:
      Working on Remote Desktop Session (WIN Server 2019)
      Dual monitor setup (1920x1080)
      Acrobat Pro 2025.001.20474 64-Bit
      PitStop Pro 23 Update 1 Build 1509107

      D
      Dan22980022rugr
      Participating Frequently
      December 5, 2024

      This is fixed for me now.

      What fixed it I don't know. I'm running latest Win11 updates with Acrobat 2024.004.20272

      R
      rainie_dai_1612
      Participant
      December 16, 2024

      hello， Dan 

      Would you like to share me the solution ？ 

      D
      Dan22980022rugr
      Participating Frequently
      January 7, 2025

      As I said, I don't know what fixed it. An Adobe update? A Windows update? I honestly have no idea.

      A
      andreas_0986
      Participant
      December 5, 2024

      Problem still occurs here. Windows10, PlugIn Enfocus PitStop and Callas pdfToolbox
      Acrobat and PlugINs newest Version.
      Working on a Laptop with additional Screen with Remote Desktop and Screenres. 3440x1440.
      On the Remote Desktop Acrobat is running with the huge Output-Preview Window.
      I fix it by changing the Window Setting for the second Screen from Monitor>Landscape to Portrait Mode (now i can scale the huge Output-Preview-Window) and set it back to Landscape Mode.

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      January 3, 2022

      Hi there

       

      Hope you are doing well and sorry for the trouble. As described you want to resize the output preview dialogue box.

       

      What are the steps you did to make the dialogue box larger?

       

      Please go to Edit > Preferences > General > under, Scale for screen resolution, toggle between 'Auto Detect' and 'No Scalling' > Click OK and reboot the application and see if that works for you.

       

      You may also try to create a new test user profile with full admin rights in Windows and try using the application there and check.

       

      Regards

      Amal

      A
      Art5C60Author
      Participant
      January 3, 2022

      I just resized it as normal by dragging the edges of the dialog box. 

       

      Changing that setting doesn't seem to have fixed it.

       

      This is a work computer and I don't have the option to create a new user profile unfortunately.

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      January 4, 2022

      Hi there

       

      We are sorry to hear that. As its a work machine, please try to get in touch wtih the IT admin at your end and see if that helps.

       

      Regards

      Amal

      Dave__M
      Community Expert
      Dave__MCommunity Expert
      Community Expert
      January 3, 2022

      Interesting - I can stretch mine taller, but not smaller than initially presented too.  But mine presents differently than yours, with less empty space.

      Dave

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices