Cannot Right Click and Print any more. Working previously

Question

I have never had an issue being able to print from Acrobat before, but now whenever I right click on a PDF and print it, I just get an error saying that Acrobat quit unexpectedly. If I double click on a PDF, Arobat will open the file properly, and I can print from there fine.

For my job I may have to print out 100s of jobsheets per day and it was much eaier to just be able to right click on a file and print it. It gets tedious having to open them all up in Acrobat and either face having 100s of tabs open, having to close each tab every time I open a new PDF file.

OS is Windows 11 with all latest udpates as of 15/9/23, and latet version of Acrobat.

I have already completely clean uninstlaled and reinstalled Acrobat and it is still not working.

Meenakshi_Negi · Accepted Answer

Hi Ifi28956707go8n,

Thank you for reaching out.

Thank you for reaching out, and sorry about the trouble caused.

As the Acrobat quit unexpectedly, please try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html.

If that does not help, try removing the application and running the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html). Reboot the machine and install Acrobat Pro from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

If the issue still occurs, share the Acrobat versions on the machine. Share the screen recording of the workflow.

We may require logs for the crash. You may collect the crash logs using the steps suggested here: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html.

Let us know how it goes.

Thanks,

Meenakshi

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