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Participant
May 7, 2025
Answered

Cannot save files

  • May 7, 2025
  • 2 replies
  • 1085 views

Hello,

 

I’m experiencing an issue with Adobe Acrobat when trying to merge and save PDF files — even when the files are relatively small (under 80 pages and below 2GB in size). After selecting Save As and choosing the destination folder, the file doesn't appear to save correctly. The filename at the top of Acrobat doesn’t update, and I can’t find the file in the selected directory.

 

I’ve already tested disabling the “Show online storage when saving files” setting, but the issue persists.

 

I’m unsure how to proceed from here, so any guidance or suggestions would be greatly appreciated.

Correct answer try67

What's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat)? What's your OS version?


Something to try: Go to Preferences - Security (Enhanced) and make sure that everything there is disabled.

2 replies

gary_sc
Community Expert
Community Expert
May 7, 2025

What is your OS and what release? Thanks

try67
Community Expert
try67Community ExpertCorrect answer
Community Expert
May 7, 2025

What's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat)? What's your OS version?


Something to try: Go to Preferences - Security (Enhanced) and make sure that everything there is disabled.

Participant
May 7, 2025

Hi try67,

 

I am on Adobe version 2025.001.20474, and Windows version Windows 11 Professional Edition (Build 26100) (64-bit) (Release ID 24H2)

 

Have tried the above but still no luck.

 

try67
Community Expert
Community Expert
May 7, 2025

Are you on the new UI? If so, try disabling it (via Menu - Disable New Acrobat).