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PhotoFL
PhotoFL
Participating Frequently
June 10, 2015
Answered

cannot save in Acrobat DC Pro

  • June 10, 2015
  • 7 replies
  • 23386 views

For some reason when I go to save a PDF a dialogue box pops up with nothing inside of it.  Cannot save, save as, just nothing happens.  Any ideas?

    This topic has been closed for replies.
    Correct answer Jim Fanzone

    THANKS for the heads-up...I should have checked the folder.

    Uninstaller running now. I'll reinstall and hope that it does the trick.

    Thanks again for the help, PhotoFL!


    An update to my "Save As" blank dialog situation:

    I tried to uninstall/reinstall Acrobat Pro DC with no success - the reinstall failed continuously (at least that's what the CC dashboard/menu reported).

    SO...I contacted Adobe help through their Chat feature, and here's what fixed my problems:

    • For the "Save As" failure (blank dialog box) - instructed to open Preferences > General from Acrobat menu and uncheck "Show online storage when opening files" and "Show online storage when saving files"  (see screen shot)

    After this, I was able to access "Save As" dialog.

    • Concerning the reinstall failure, I was instructed to Quit Creative Cloud (access through CC Menu > Settings "gear" - see screen shot) and then sign-in again.

    After relaunching CC, the App menu confirmed that my Acrobat Pro DC was installed and updated.

    Obviously, the initial reinstall was good, but CC could not see that without a relaunch.

    Maybe a "relaunch" of CC should happen on a regular basis to clean-up any update/corruption issues?

    Hope this is helpful to others with similar issues.

    Jim

    7 replies

    M
    Milton291040156f7p
    Participant
    March 27, 2023

    THANKS FOR SOLUTION!!!!!!~

    L
    lisav32525930
    Participant
    August 6, 2020

    Jay_Harrison 

    THANK YOU FOR THIS 'SAVE AS' SOLUTION!!!! I have had this save issue for months and was about to cancel my subscription.

    Could NOT find a work around until this which worked for me.  It does seem to revert back after updates, so I'm glad I know where to look to fix this ridiculous saving glitch.

     

    H
    homesandloansca@gmail.com
    Participant
    May 19, 2020

    Not being able to save due to a blank window truly sucks. I can't believe Adobe doesn't fix this, it's been years since the last complaint on this page....I wasted over an hour and lost a document before i found this troubleshoot guide.

    Thank you PhotoFL for the explicit instructions about how to take care of this.

    I pay every month for a service that has glitches and problems. Not fair...

    Y
    youthful_Glow1674
    Participant
    October 16, 2018

    amazing that 3 years later the same fix is still applicable.  Thank you!

    stevet54170099
    stevet54170099
    Participant
    December 15, 2016

    thanks Jay,

    I just found your post and it works a treat.

    I tried to sort this out with Adobe months ago and despite numerous reinstalls and chats/phone calls/yells, over a few weeks, they could not fix this.

    you would think that Adobe's so called "experts" would know how to sort this out...

    Cheers

    Steve

    N
    Noel Weare
    Participant
    June 22, 2016

    Thanks Jay Harrison. Solved my problem with large files (200+ pages) Adobe Acrobat DC Build: 15.16.20045.188096

    NW Aust.

    RahulTyagi_
    Community Manager
    RahulTyagi_Community Manager
    Community Manager
    June 10, 2015

    Hi PhotoFL,

    Are you facing this issue with a specific pdf file or with all the pdf files?

    What os version are you using?

    Can you attach a screenshot of the application window?

    Regards,
    Rahul

    PhotoFL
    PhotoFLAuthor
    Participating Frequently
    June 10, 2015

    All PDF’s. I open a PDF in Acrobat (DC Pro) and want to “Save As” into a different location. Say I received a PDF as an email attachment and open it in DC Pro and then want to save it to a particular folder. I cannot. Last week a dialogue box would appear and ask me where to save it to. This week nothing shows in the same dialogue box.

    RahulTyagi_
    Community Manager
    RahulTyagi_Community Manager
    Community Manager
    June 12, 2015

    Hi PhotoFL,

    Can you please attach a screenshot of the application window with that 'save as' dialog box...so that i can look into this issue?

    I would recommend you to repair acrobat dc installation. (Go to 'Help' menu -> 'Repair Installation' )

    Regards,
    Rahul

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