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VanzPeers
Participating Frequently
January 2, 2025
Question

Cannot Save PDF After Edits

  • January 2, 2025
  • 1 reply
  • 1745 views

Get error message "The file may be read-only, or another user may have it open. Please save the document with a different name or in a different folder."

 

  • Preview is NOT enabled in File Explorer.
  • Nobody else has the PDF open.
  • Closing File Explorer or changing to a location other than where the PDF is saved allows the PDF to be saved. (This is not a practical solution though).
  • Using Save As to save over the existing PDF works.

 

I have seen this issue pop up from posts as far back as 2020 but know-it-alls scream turn of Preview in File Explorer, but as stated above, Preview is not enabled. What is the solution, Adobe?

    1 reply

    D
    Community Expert
    DeanUtianCommunity Expert
    Community Expert
    January 29, 2025

    Hi @VanzPeers 

    To clarify - are you editing a PDF in Acrobat Pro but when you try save, it gives that error? 

    If it works when trying to save to another location, it may be the folder where the PDF is located is set to be read only. In File Explorer, right click on teh folder with the PDF and select Properties. Make sure the Read-only box is not checked (as below).

     

    V
    VanzPeersAuthor
    Participating Frequently
    January 29, 2025

    No. The folders are NOT read only (it's not limited to a particular folder). Our IT department and I have tried everything we can think of but the issue persists. Not just for me, but for my co-workers as well. It seems like an Adobe/Microsoft issue that the two companies need to work out.

    T
    Tariq Dar
    Legend
    March 3, 2025

    Hi @VanzPeers, 

     

    Sorry for the delayed response. Are those files located on a network drive? 

    If that is the case, your network team has to check the configuration issue. Ask your IT to check this help document as well: https://helpx.adobe.com/acrobat/kb/protected-mode-troubleshooting-reader.html 

    Let us know if you have further questions. 

     


    ~Tariq

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