Cannot see on one of my computer all the tools of Acrobat

Forum|Forum|5 months ago
December 19, 2025
2 replies
117 views

I have a licence of all the Adobe Creative Suite.

On one of my Windows PC I cannot see all the tools.

I tryed to uninstall completely all the Creative Suite, clean with AdobeCreativeCloudCleanerTool.exe and then install it back. Nothing changed.

I tryed to compare with the other Windows PC I have, and did not find any remarkable difference.

At last I tryed with some common AI chatbots, they solved nothing.

When I switch to the old interface I can see the tools, but I want to use the new interface.

Thank you in advance

JR Boulay

Community Expert

This is a known bug, see:

https://community.adobe.com/t5/acrobat-discussions/acrobat-is-unusable/m-p/15608049#M525606

Acrobate du PDF, InDesigner et Photoshopographe

Jeffrey_A_Wright

Legend

In riga, I am sorry you can are blocked from using your new active subscription for Creative Cloud on your computer. The tools are missing because your active subscription has not been viewed by your computer. Please see https://adobe.ly/4j2YR7Y for several common solutions to unblock the computer and allow it to see the new subscription. ^JW

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