Cannot sync "Resolved" review status.

Forum|Forum|6 years ago
August 6, 2019
4 replies
2694 views

This just recently started happening.

When marking a colleagues review comment as "Resolved", Adobe Acrobat DC (2019.012.20034) sends an error message: "We weren't able to sync your comment. Please try adding a different comment."

Other comments and markup work as expected.

This topic has been closed for replies.

Correct answer arvindy

Hi All,

The issue has been fixed now. Please let us know in case of any issues.

Regards,

Arvind

C

CreativeWisdom

Participant

This error has been happening for me for over a year (on and off).
Need to get this resolved asap as I am in collaboration on a large document.

"Resolved" review status does not sync. All other comment statuses work.
What is going on? Help.

November 9, 2023

C

CreativeWisdom

Participant

Note: I am using the latest version of acrobat. I logged out of my account. Restarted my computer. Reopened acrobat and logged back into my account and it still isn't working.

U

Up12020

Participant

It is happening to me now. June 4, 2020

chrism55421177

Participant

Same issue under Windows Acrobat Pro DC 2019.012.20035 in a cloud review. Additionally, the comment focus changes to a prior selected comment after generating the warning.

After checking with the web-based version, indeed comments marked "Resolved" are not reflected. However, comment replies I've made via the Acrobat program are reflected on the web-based version. Seems like a sync issue only for resolution flags.

DebbieWFRA

Participant

I use adobe review heavily on my day-to-day at work. It is definitely only an issue with resolving comments. It's obviously been over a week since the first comment was posted - has anyone gotten a solution to this problem?