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Participant
January 10, 2023
Question

Cannot Uninstall or update Acrobat reader

  • January 10, 2023
  • 2 replies
  • 1484 views

Hello,

 

I am running Acrobat reader on Windows 10 64 bit. I accidentally deleted some files and now when I try to update or uninstall the Acrobat reader, I cannot do so. It keeps asking me for this file

C:\Program Files\Common Files\Adobe\Acrobat\Setup\{AC76BA86-1033-1033-7760-BC15014EA700}\

 

Is there a way to bypass this? I cannot uninstall or update the program now. 
Please help. 

Thanks 

This topic has been closed for replies.

2 replies

Amal.
Community Manager
Community Manager
January 11, 2023

Hi @Ivonne27884472om7v 

 

Hope you are doing well and sorry to hear that.

 

Please try to remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html 

 

Regards

Amal

Participant
January 11, 2023

I am missing the Installation package "AcroPro.msi"
Where can I find this file?