Cannot use the service purchased.

Hi martin@envengi.com,

Thank you for reaching out, and sorry for the trouble caused.

We have checked that you have an active subscription. Could you please let us know what happens when you try to launch the application? Do you get any error message?

Please try the following troubleshooting steps and check if that helps.

1. Check the task manager. Open the task manager and see if you find any active processes for Acrobat. Select them and end the process.

2. Try reinstalling the application using the steps suggested below:

• Remove the application and run the cleaner tool (https://adobe.ly/4vYLgEe).

• Reboot the machine.

• Install Adobe Acrobat from the following page: https://adobe.ly/3Rgf2Fo. 

Let us know if the above steps help or if you have a different issue.

Thanks,

Meenakshi