Cannot Verify Subscription Status

Question

Getting a Cannot Verify Subscription Status error when opening Adobe Acrobat.

I have tried all the recommended options except the time sync option as these things are controlled by the domain. This is a very frustrating issue. Please advise. Is there a file, registry entry, adobe magic fix it program I can use to resolve this?

Computer: WIN 7 SP1

Thanks

Dov Isaacs · Accepted Answer

For this type of problem, please directly contact Adobe Customer Support, preferably via phone. We cannot diagnose these problems here!

SBrad249 · Answer

I had this error... Acrobat was 'thinking' that I had poor-to-no connection, but numerous speed tests were showing download speeds of 65Mbps+. In fact I was also using Adobe CC to update other apps, so network connections was fine.

For context I am running Acrobat Pro DC from Creative Cloud (as part of the full-suite subscription). This is running on my iMac (MacOS Catalina v10.15.7)
I contacted Adobe Acrobat support by chat and they recommended immediately that I remove the Acrobat apps using the following link:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/AcroCleanerMac.dmg

And once completed, reinstall Acrobat using:

https://trials.adobe.com/AdobeProducts/APRO/Acrobat_HelpX/osx10/Acrobat_DC_Web_WWMUI.dmg

This took about 10-15 minutes and worked perfectly. Acrobat support were swift and spot-on... thanks