Cannot verify subscription status (windows 10)

Forum|Forum|5 years ago
September 8, 2020
1 reply
714 views

I have a user that is getting this error every day.

We have tried other solutions (stopping and restarting the service, clearing credential manager, disconnecting from the VPN, trying a hot spot for a different network).

The only solution is an uninstall and reinstall but then the issue returns after a restart.

Any help would be greatly appreciated.

This topic has been closed for replies.

ls_rbls

Community Expert

If this happening in only one computer or every computer that you have Acrobat installed?

Seems more to me like an activation or deactivation issue.

I would check in : https://account.adobe.com/plans

Click on Manage Plans and scroll down to the end of thta page and confirm if more than one computer device appear activated with the same subscription.

If it does, remove or deactivate that computer device and only leave active the current computer device that you're trying to sign-in with.

The other troublshooting guidances that I was able to gather for you are these:

J

James5FA6Author

Participant

Let me add more info. I have also made sure the clock was synced (it's synced via our DC).

This is a volume license for Adobe Acrobat Standard.

It is only happening to this one user. He is able to sign into Adobe after a reinstall, but the issue returns after a restart. We are able to connect to Adobe servers.

ls_rbls

Community Expert

Which version of Acrobat Standard?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded