Canon printer won't print jpeg files from Mac

Hello Mike!

I hope you're doing well, and we apologize for the delayed response and the trouble.

Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20432 Planned update, Mar 11, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/43CLiq8.

Install any pending updates of the Printer Driver and the firmware, reboot the device and try printing. You can also refer to and try the suggestions from this article: https://adobe.ly/41AmL2c

Note: With macOS 13.5 discontinuing PS Normalizer support, the printing process now utilizes the Adobe PDF Port component. It improves printing quality and supports all Acrobat and Reader printing options without launching Distiller, offering a more seamless experience for Mac users.

Thanks,

Anand Sri.

Let's move you over to the right forum.

Hi,

This is a FrameMaker forum and not an Acrobat forum. You would get probably more and better advice, when you post your questions there.

To give any comment, we would need more info.

Did you use Acrobat to print PDFs? Latest update?

You said that you can print JPG. With which application? Can you print PDFs from another computer to this printer?

Have you been able to print PDFs before? What has changed?

Best regards, Winfried