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jayl5949062
jayl5949062
Participating Frequently
December 14, 2015
Answered

Cant Install Acrobat DC in CC... again

  • December 14, 2015
  • 13 replies
  • 41247 views

Ok this is getting real old....

Exit Code: 7

Please see specific errors below for troubleshooting. For example, ERROR: DW003, DW071 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 2 error(s)

----------- Payload: Adobe Acrobat DC 15.9.20069.0 Adobe Acrobat\Setup.exe_15.009.20069 -----------

ERROR: DW071:

ERROR: DW003: Third party payload installer Adobe Acrobat\Setup.exe failed with exit code: 1603

For you support guys, u know what this is, no explanation is even necessary, seen it all over the internet, still not one of the solutions there work.

The uninstall tools are listed as only for NON-CC Acrobat standalone installs.

I have uninstalled from Windows and from the CC panel and it still give this error.

I need a solution for this now, I have work piling up and had to download some other freeware to do some Acrobat work while paying Adobe for something they cannot fix.

Windows 7 Pro

All other CC programs have installed fine.

    This topic has been closed for replies.
    Correct answer sunnygrrlaz

    elonzito  wrote

    markh16894458 wrote

    I resolved it by simply deleting the contents of my Program Files/Adobe/Adobe DC folder

    Thanks for the suggestion. This was the only thing I did and it worked like a charm!

    This worked for me too! I tried all of the other suggestions from Adobe, and none of them worked. Now I need to reinstall all of the other CC apps that I uninstalled while trying to fix Acrobat. I wish I had found this solution first!

    13 replies

    Show previous replies
    Pattie-F
    Pattie-F
    Legend
    December 15, 2015

    Moving to Acrobat Installation forum:

    https://forums.adobe.com/community/acrobat/installation_and_update_installation

    Pattie-F
    Pattie-F
    Legend
    December 15, 2015

    You can also refer to:

    Exit Code: 6, Exit Code: 7 Installation Errors - http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

    J
    JMASTERJ
    Participating Frequently
    December 15, 2015

    Still same problem, sigh.....

    And that folder search option thing has wrong directions... there is no "Advance setting" section under the view tab in Win 7, so........... ?

      Govardhan.V
      Govardhan.V
      Participating Frequently
      December 15, 2015

      Yep , the Advanced Settings will be listed under View Tab.

      Govardhan.V
      Govardhan.V
      Participating Frequently
      December 14, 2015

      Basic check.

      Make sure Acrobat is not listed among Control Panel> Program and Features list.


      End all Adobe and setup related process if running from Task manager like Creative Cloud , CoreSync, AAMUpdater, Windows Installer , Setup.exe, msi/exec............etc

      Run System File check command once and see if there is any issue with System files ?

      https://support.microsoft.com/en-us/kb/929833

      Also after SFC Scan , we will check whether the Window Installer and Windows Module Installer services are started and the Startup Type is set to Manual. and we can also  try Un-registering and Re-registering Windows Installer via Command Prompt.

      Step 1)

      Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

      Type in below command and hit 'Enter' key.

      Services.msc

      It will open Windows services .

      Locate Windows Installer and Windows Module Installer services. Double click on it and then check whether the service is started and startup type is set to manual.

      Step 2)

      In the Start menu search box menu , type CMD .

      It will provide Command Prompt option in search results.

      Right click on Command Prompt option and then select " Run as Administrator"  .

      It will open Command Prompt window in elevated mode.

      • When the system scan completes, type msiexec /unreg in the Command Prompt window and press Enter.
      • Type msiexec /regserver in the Command Prompt window and press Enter.

      First Un-register and then re-resgiter.

      After performing above steps, try to install Acrobat again and check.

      Still same?? let us know .

      J
      JMASTERJ
      Participating Frequently
      December 14, 2015

      Still the same after following every step above...

      I "installed" from

      Adobe Creative Cloud desktop apps | Adobe Creative Cloud
      and it still opened up the CC panel, started there, and same error messages:

      Acrobat DC

      Update Failed - Learn More (<--- Clicked)

      Update Failed

      Errors encountered during installation.(7)

      More Information(<--- Clicked)

      Exit Code: 7

      Please see specific errors below for troubleshooting. For example, ERROR: DW003, DW071 ...

      -------------------------------------- Summary --------------------------------------

      - 0 fatal error(s), 2 error(s)

      ----------- Payload: Adobe Acrobat DC 15.9.20069.0 Adobe Acrobat\Setup.exe_15.009.20069 -----------

      ERROR: DW071:

      ERROR: DW003: Third party payload installer Adobe Acrobat\Setup.exe failed with exit code: 1603

      -------------------------------------------------------------------------------------

        Govardhan.V
        Govardhan.V
        Participating Frequently
        December 14, 2015

        Enable Hidden Administrator account and try to install and check.  Later you can simply disable it.

        Step 1)

        In the start menu search box , type as CMD .

        It will provide Command Prompt option is search results.

        Right click on Command Prompt option and then select " Run as Administrator"  .

        It will open Command Prompt window in elevated mode.

        Step 2)

        Now copy below command then right click on Command Prompt black screen window and select Paste option and press Enter key.

        net user administrator /active:yes

        You should see a message that the command completed successfully.

        Step 3)


        Restart the computer and login to user account named " Administrator"  and then try to install Acrobat again.

        Note : To Disable Hidden Admin account :   net user administrator /active:no

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