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sophia_5030
Participant
March 18, 2025
Answered

Cant open a PDF today and was able to previously.

  • March 18, 2025
  • 1 reply
  • 504 views

I cant open a plain pdf doc on my macbook. I can see the doc on my phone and through a browzer. I have deleted and re downloaded the adobe app and still I cant see it. the doc opens but most of the text is missing.

The doc is not corrupted.

Please help about to pull hair out. This is what my 26 page doc of text looks like. thanks for any HELP

 

 

    Correct answer AnandSri

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community">

    Hello @Nor_1234

     

    Thank you for confirming that the latest optional update (25.001.2043x, March 19, 2025) has resolved the issue for you. We appreciate your patience and cooperation.  

    Feel free to reach out if you need any further assistance.

     

    Regards,

    Anand Sri.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 18, 2025

    what adobe app?  reader? acrobat?

    N
    Nor_1234
    Participating Frequently
    March 19, 2025

    I downloaded update 25.002.20432 yesterday for Acrobat Pro DC on Mac Sequoia 15.3.2  Certain files looked corrupted when I opened them, just dashes here and there, no text, that had previously been fine. I was able to open them on my phone app without any corruption. I checked for an update today and installed  25.001.20438. It seems to have corrected the problem. Thank you for the fast fix.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 19, 2025

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community">
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