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Sue363042185w2s
Participant
March 25, 2024
Question

Cant open PDF files

  • March 25, 2024
  • 1 reply
  • 347 views

Hi

We receive PDF document via email. We can open PDF - all good. We upload PDF to SharePoint, we can open the PDF in SharePoint - all good. The file can be opened several times in SharePoint until suddenly an error message appears saying  couldnt open - not supported file type, or file damaged. 

Have spent nealy 3 hours in 2 Microsoft calls to try to resolve - they checked everything and couldn't fix. MS said call Adobe. Can't log call for actual support from Adobe without a plan, and dont understand on line solutions offered by Chatbot.  This is only happening to 2 out of 10 users who are all on same Office 365 Business Standard plan. Lap tops have been checked, software, software updates - all checked by support technician and via MS support - so am asking for help and guidance from community. Any help, guidance welcome. Thanks!

    1 reply

    Souvik Sadhu
    Community Manager
    Souvik SadhuCommunity Manager
    Community Manager
    January 6, 2025

    Hi @Sue363042185w2s,

     

    Hope you are doing well. Sorry for the trouble, and the delayed response.

     

    In case you might need a solution, you can refer to the below lockable settings to see if the values are set appropriately for accessing and detecting Sharepoint server file links.

     

     


    -Souvik

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