cant print pdf on windows 10

Forum|Forum|8 years ago
August 9, 2017
1 reply
3971 views

hi

hae 2 printers connected which are were working fine.

2 days ago they stopped printing pdfs. will still print word ok but when select pdf print it defaults to saving the document....

have checked security enhanced is diabled.

Print and prepress

This topic has been closed for replies.

Adorobat

Participating Frequently

Hi Darryll,

Based on the description mentioned above, you are able to print word documents but when trying to print pdfs, it asks you to save the document, is that correct?

This behavior could be because of "Print to file" option enabled in print dialogue. Please try troubleshooting steps suggested in the following link:

I have a problem when trying to print a PDF file. Instead it goes to SAVE AS and I can only save as a PRN file. (Print …

Could you let us know the application installed on the machine- Adobe Reader/ Adobe Acrobat?

And, the operating system installed on the machine?

Keep us posted with the results.

Shivam

B

billyn86571250

Participant

I had a problem like this.

After a recent upgrade of Windows 10, when printing to Adobe .pdf, I would get error "... file not found. Check the file name and try again."

I solve this (took some effort) by going to Settings/Update & Security/Windows Security/Virus and threat protection/Virus & threat protection settings/Controlled folder access/Manage Controlled folder access. Then I turned off Controlled folder access. I leave this window open on the task bar and when finished printing I turn Controlled folder access back on.