Canva PDFs do not print in Acrobat - Mac OS Sequoia 15.6

Forum|Forum|8 months ago
August 12, 2025
1 reply
711 views

I create a PDF in Canva and it will not print in Acrobat or Acrobat Reader. Prints fine in Preview app.

On a Mac with OS 15.6 Sequoia. I hit print and the print driver spools for about 10 seconds and then the queued file disappears as it it printed. The printer has a quick chirp and that's it. All other PDFs print fine. I tried saving as a new PDF file and same result.

Have done a clean uninstall and reinstall of Acrobat.

Any ideas? Thanks

Randy Hagan

Community Expert

Some questions:

What make and model of printer? What version of Adobe Acrobat? Are you printing from a Windows system, a Mac, or a mobile device? And if you open that PDF directly in a web browser like Chrome, Edge and/or Safari, how does that PDF print out from there?

I hate to respond to your question with a bunch more questions, but answers to those questions will help us understand your situation better, and help us better guide you a resolution of your issues.

Randy

P

pdxstella23Author

Participating Frequently

Mac laptop with current OS

Printer is HP Color LaserJet M283 cdw - printer drivers are current and updated

Adobe Acrobat is current - clean install this week

Canva PDFs print fine from any other app or browser. The only app they will not print from is Acrobat.

Randy Hagan

Community Expert

I guess that narrows it down to an Acrobat-specific issue.

If you open the Print Queue before you print, do you see the file appear in the queue? Or does the job get kicked out before it appears in the queue?

I have a Xerox laser printer myself, and had to print from my PC for about 6-7 months when my print drivers weren't copacetic with Acrobat and couldn't print on my Mac Mini. So I understand of which you speak. I had similar issues long ago with a Dell (Ricoh-engined) laser printer like that too.

I believe that Acrobat has been updated in the last month or two. Printer drivers are released on their manufacturers' schedules. Not to excuse Adobe, but it might be worth it to check HP support and find if they've had others report the issue and what they suggest to do about it. HP's support channel is pretty good, and those folks may have a suggestion for you even if it is an Acrobat-specific issue.

Xerox helped me with a driver rollback when I had my problems, and let me know when their current drivers got past the issue. Perhaps HP can help you too. I'm an end user, just like you, and you've got me stumped. A quick search in this forum didn't give me any tips to share with you either.

Wish I could help you more,

Randy

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded