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mohits88061335
Participant
June 21, 2017
Question

Cerification error in printing pdf file with verified digital signature

  • June 21, 2017
  • 1 reply
  • 469 views

I am using Acrobat DC 2017 release version - 2017.009.20044

I have a document which is digitally signed and a verification tick mark appears on the document when it is viewed on the PC.

But when we send the document of printing a " ? "

I have checked it on multiple computers but the printout is giving the same results

But once I click on the signature panel ->  signature details -> Click to view this version I get a screen as below

and now when I take the printout, it comes as same as being displayed.

This is a strange behavior. Please check why the correct printout is not obtained directly.

This topic has been closed for replies.

1 reply

Adorobat
Adorobat
Participating Frequently
June 22, 2017

Hi mohits88061335,

As i was able to understand the issue from the description mentioned above, you are receiving a ? when printing the document of which screenshot you attached above, is that correct?

Try validating signatures by following the steps given in the following link: Validating digital signatures, Adobe Acrobat ​​and try printing again.

Keep us posted with the results.

Shivam

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