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J
Javar3788773266py
Participant
June 6, 2024
Question

Certificate

  • June 6, 2024
  • 1 reply
  • 118 views

When I add a certificate in pdf, the text on the page where I add it disappears. I have to close the file and when I reopen the pdf the text comes back. What can I do to make the text not disappear when I add the certificate.

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1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
June 28, 2024

Hi there 
 
Hope you are doing well and sorry to hear that
 
Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
 
What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20857 installed. Go to Help > Check for updates and reboot the computer once.
 
Also try to repair the installation from the help menu (Win Only) and see if that works.
 
Please try to reset the Acrobat preferences as described here (https://adobe.ly/4bktDnf)

 

~Amal

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