Skip to main content
A
amandad90403441
Participant
January 29, 2019
Question

change my payment information

  • January 29, 2019
  • 2 replies
  • 669 views

I need to switch my payment method to a different account but cant seem to find how to do this. Waiting forever for the customer service team to get back to me and wondering if someone else happens to know. thanks.

This topic has been closed for replies.

2 replies

AkanchhaS8194121
AkanchhaS8194121
Legend
January 30, 2019

Hi Amanda,

We have checked your Adobe account under the same email registered here. But we don't find any subscription registered under current account, for which you would like to change your payment information.

As shared by kglad all the acocunt information mentioned above can be updated by following the steps here:

https://helpx.adobe.com/x-productkb/global/adobe-id-account-change.html

Thanks

Akanchha

A
amandad90403441Author
Participant
January 31, 2019

I'm confused. I definitely have an account and you guys charge me $14.99 every month. I simply want to change the credit card that is being charged on and am having a hard time doing so. Can I please just speak to someone on the phone?

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 31, 2019

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 29, 2019

you can:

    Access your Adobe ID account

    Change your credit card

    Manage your Adobe ID account

    Change your password

    Change Adobe ID email address

    Add phone for account recovery

    Change address or phone number

    Edit your personal profile

    Update communication preferences

    Revoke access to third-party apps

https://helpx.adobe.com/x-productkb/global/adobe-id-account-change.html

(but i don't see how a different account comes into play),

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices