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marla15D5
Participant
February 15, 2021
Answered

Change Payment Plan

  • February 15, 2021
  • 3 replies
  • 3609 views

Does anyone know how to switch from the monthly plan to an annual payment plan?  Been trying to get in touch with someone for months and I'm wasting money each and every month.  It's not a lot but it adds up.  Tia!

    Correct answer Xianyang5D5E

    The above link did not work for me. Just got through to support after an hour of waiting and persistent prompting on the chat board. The only way is to contact support, they will cancel your account and you will have to purchase the plan you wish. Your account files and settings will remain the same (or so they've informed me). Hope this helps someone out there who have faced the same problem. 

    3 replies

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    Daniel32791263ihhn
    Participant
    October 8, 2023

    Adobe is the worst thing I've seen in my life! They are [abuse removed by a moderator], please never buy from them whoever reads this.

    They charge you for a whole year even if you retire before and don't allow you to unsuscribed unless you have paid, they basically take your credit card as a hostage.

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    October 13, 2023

    Hi there

     

    This is something better handled by our billing team. Please go through the link https://helpx.adobe.com/contact.html and click on the contact us button in the lower right corner.

     

    ~Amal

    M
    Melanie2576214272o3
    Participant
    August 23, 2022

    I have the same question about how to change from monthly billing to annual.  I have tried several ways and I can't find the option.

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    February 16, 2021

    Hi Marla,

     

    Hope you are doing well and sorry for the trouble. As described you want to change you plan to anual payment plan, please look at the steps provided in the help page https://helpx.adobe.com/in/manage-account/using/change-plan.html and see if that helps.

     

    Regards

    Amal

    X
    Xianyang5D5ECorrect answer
    Participant
    July 12, 2021

    The above link did not work for me. Just got through to support after an hour of waiting and persistent prompting on the chat board. The only way is to contact support, they will cancel your account and you will have to purchase the plan you wish. Your account files and settings will remain the same (or so they've informed me). Hope this helps someone out there who have faced the same problem. 

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