Changing account from personal to school

Question

Apparently when I made my Adobe account I used my school email, but as a personal account. I couldn't figure out why I didn't have access to features (notably, being able to make a document OCR/searchable). My IT tech said logging in with school email --as school account-- should take me to our university's login and then I can access all the features via the school license. I get the login page, but my credentials don't work because that email is wrongly associated with a private account. How do I fix this?

I am an educator/professor.

Jeffrey_A_Wright · Answer

Juli, thanks for posting. I can confirm that you do have two accounts under the email address you used to create this public discussion thread. Please see https://adobe.ly/49MXGGJ for information on how to switch to the account managed by the school. ^JW

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