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DanijelaM
Participant
June 16, 2020
Answered

Changing recipient email after sending

  • June 16, 2020
  • 2 replies
  • 10402 views

I am using Adobe Sign in Adobe Acrobat Pro, on an individual plan.

I have sent a document for signing, but I've typed one of the emails wrongly. How can I change this now so I don't have to ask the other recipient to sign again?

 

I've found instructions for changing it in Adobe Sign, but I can't find it in Acrobat. I can only see the recipients, not manage them.

Correct answer DanijelaM

I managed to find what I wanted, but in Acrobat Online. 

 

Steps to find this:

1. On the page: https://creativecloud.adobe.com/apps/acrobat-pdf you should see Acrobat Online - click Launch.

2. The page that opens should contain your documents and if you click on the one you want to change, it will open and there should be a panel on the right where you can access the recipients.

3. If step 2 doesn't show anything (at first it didn't for me), then go to the top right of the page (blue circle, aka your account) and click Settings.

4. Enable "Use classic Adobe Sign manage" and then go back to your documents and reopen the document until the panel appears. It did for me after I went into older docs so I assume it took awhile to sync, but not sure.

 

This page helped me find this setting: https://helpx.adobe.com/document-cloud/help/send-for-signature.html#Trackagreementssentforsignature

2 replies

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w.gabr
Participant
April 3, 2022

Hi, I have purchased Adobe acrobat dc  app plan but on the wrong email id.

so I couldn't complete the steps because I didn't get the code and I didn't own this wrong mail

Can i change that?

PrepressPro1
PrepressPro1
Legend
June 16, 2020

I don't think you can retroactivily change recipient after sending. You may have to delete the signature you created with the incorrect email and create a new signature with the correct one. Once you have the correct signature, sign and resend the document.

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DanijelaMAuthorCorrect answer
Participant
June 29, 2020

I managed to find what I wanted, but in Acrobat Online. 

 

Steps to find this:

1. On the page: https://creativecloud.adobe.com/apps/acrobat-pdf you should see Acrobat Online - click Launch.

2. The page that opens should contain your documents and if you click on the one you want to change, it will open and there should be a panel on the right where you can access the recipients.

3. If step 2 doesn't show anything (at first it didn't for me), then go to the top right of the page (blue circle, aka your account) and click Settings.

4. Enable "Use classic Adobe Sign manage" and then go back to your documents and reopen the document until the panel appears. It did for me after I went into older docs so I assume it took awhile to sync, but not sure.

 

This page helped me find this setting: https://helpx.adobe.com/document-cloud/help/send-for-signature.html#Trackagreementssentforsignature

    T
    Tiffany291394957ddx
    Participant
    March 29, 2023

    None of this worked above but when I got to the website listed above and my account I did see a Notification on the bell and it took me to the Adobe Acrobat Documents site for my listings.  I was able to add an additional recipent to sign and was able to fix it I believe that way.  

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