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Abra281292168jmm
Participant
Jan 27, 2023 3:38 AM UTC
Answered

Charge for non-existent

I am getting charged $32.39 every month for a non-existent account. The withdrawal is coming from Adobe Acropro Subs XXXXX6000 CA.  I cant ask customer support for help because they say its for "paid" customers, but my account is non-existent.  Please help.

    Amal Jaiswal
    Amal JaiswalCorrect answer
    Community Manager
    Apr 15, 2026 8:48 AM UTC

    Hi there 

     

    ++ Adding to the discussion, please go through the help page https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html and see if that works.

     

    ~Amal

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    7 replies

    Jgburke
    Jgburke
    Participant
    Apr 8, 2026 3:23 PM UTC

    I had the same thing happen to me. 3 different charges started to appear. Adobe would not tell me the email address tied to the subscriptions or what they were for. At first, the rep I spoke to was trying to tell me that I would have to dispute the charges with my bank. I insisted that it was Adobe’s responsibility and they are refunding the fraudulent charges. 

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    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    Apr 15, 2026 8:48 AM UTC

    Hi there 

     

    ++ Adding to the discussion, please go through the help page https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html and see if that works.

     

    ~Amal

    Translate
    Caleb35335999m94o
    Participant
    Feb 8, 2024 4:57 PM UTC

    Same thing is happening with me, still being charged 32.39 and just realizing it. Need help

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    Amal.
    Amal.
    Legend
    Jan 27, 2023 1:16 PM UTC

    Hi @Abra281292168jmm 

     

    Hope you are doing well and sorry to hear that.

     

    This is something better handled by our billing team.

     

    I have shared more details with you in a private message. Please check

     

    Regards

    Amal

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    Caleb35335999m94o
    Participant
    Feb 8, 2024 5:01 PM UTC

    I am charged $32.29 a month and then when I go into my account it tells me that I need to subscribe. Is there a way for me to see what account this payment is tied to if I can provide someone with my payment information?

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    Dawn35516807uqss
    Participant
    Feb 17, 2024 11:22 AM UTC

    This is happening to me also.  I just noticed it this morning and realised I have been charged since September 2023. My account says I have no open subscriptions. 

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      try67
      Community Expert
      try67Community Expert
      Community Expert
      Jan 27, 2023 10:14 AM UTC

      If you claim you have no such subscription with Adobe (and it doesn't appear under your account), then contact the bank and ask them to block this payment (and maybe the credit-card it was made with, in case it was stolen).

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