Charge for non-existent

Forum|Forum|3 years ago
January 27, 2023
3 replies
1737 views

I am getting charged $32.39 every month for a non-existent account. The withdrawal is coming from Adobe Acropro Subs XXXXX6000 CA. I cant ask customer support for help because they say its for "paid" customers, but my account is non-existent. Please help.

C

Caleb35335999m94o

Participant

Same thing is happening with me, still being charged 32.39 and just realizing it. Need help

Amal.

Community Manager

Hi @Abra281292168jmm

Hope you are doing well and sorry to hear that.

This is something better handled by our billing team.

I have shared more details with you in a private message. Please check

Regards

Amal

C

Caleb35335999m94o

Participant

I am charged $32.29 a month and then when I go into my account it tells me that I need to subscribe. Is there a way for me to see what account this payment is tied to if I can provide someone with my payment information?

D

Dawn35516807uqss

Participant

This is happening to me also. I just noticed it this morning and realised I have been charged since September 2023. My account says I have no open subscriptions.

try67

Community Expert

If you claim you have no such subscription with Adobe (and it doesn't appear under your account), then contact the bank and ask them to block this payment (and maybe the credit-card it was made with, in case it was stolen).

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