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Participant
May 7, 2024
Question

Charged 3 times Attempting to purchase Illustrator, cant contact support.

  • May 7, 2024
  • 1 reply
  • 179 views

I tried to purchase Illustrator in the same email 3 times, As I was told to "try again", Now I recieved a message from my credit card company saying I was charged 3 times for purchasing illustrator. My issue is that I cant contact an agent without having a plan, but I cant have a plan because despite being charged, I still dont have Illustrator. What am I supposed to do?

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1 reply

try67
Community Expert
Community Expert
May 7, 2024

If you purchased it three times, then you should have a plan, or a license, no?

Anyway, it should be possible to contact an agent even without one, I believe.