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Participant
June 7, 2024
Question

Charged without permission

  • June 7, 2024
  • 1 reply
  • 162 views

I cancelled my subscription for Adobe pro on the same day that I purchased it but was still charged 1 week prior. I received a cancellation email saying that the membership was cancelled. I would like my 30 dollars back as I thought it was cancelled. How do I contact via phone or email?

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1 reply

Amal.
Community Manager
Community Manager
June 7, 2024

Hi there

 

Hope you are doing well.

 

This is something better handled by our billing team https://helpx.adobe.com/contact.html

 

Please click on the dotted icon in the lower right corner to start the process.

 

~Amal