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brianl2580143
Participant
March 23, 2018
Question

Chat support doesn't work

  • March 23, 2018
  • 2 replies
  • 937 views

Hard to believe Adobe when they say "we're here to help" given that the chat button doesn't do anything. And yes, I have tried different browsers.

    This topic has been closed for replies.

    2 replies

    Rajashree Bhattacharya
    Rajashree Bhattacharya
    Legend
    March 28, 2018

    Hi Brian,

    I have sent a personal message to you, please check.

    Regards

    Rajashree

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    March 23, 2018

    What is your question?

    B
    brianl2580143Author
    Participant
    March 23, 2018

    Why doesn't chat support work on adobe.com? it says it is available 24/7 and I need to open a chat support. Nothing happens when I try to click it. I understand that I can call but it is very irritating for them to advertise that you can chat with them 24/7 and then just turn off that feature.

    Karl Heinz Kremer
    Community Expert
    Karl Heinz KremerCommunity Expert
    Community Expert
    March 23, 2018

    In order to use chat, you need to have a product that is eligible for chat support. We cannot help you with why it's not working. And besides the recommendation to use a different browser (which you've already tried), I don't have any other recommendation.

    However, we can potentially help you with your original problem: Why are you trying to contact Adobe's support?

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