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Participant
December 5, 2022
Question

CIERRE AUTOMATICO

  • December 5, 2022
  • 1 reply
  • 1267 views

Hola buenas tardes

La app se cierra a los pocos segundos de abrirse, igualmente pasa cuando intento abrir un PDF se abre y pasado unos segundos se cierra sola 

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1 reply

AkanchhaS8194121
Legend
December 6, 2022

Hi @Sarayeth Vane2743792200qa 

 

Sorry to hear about the trouble caused. 

Do you experience this delay in opening any specific PDF file or multiple?

Please confirm the exact version of Acrobat installed on your computer. Meanwhile, try changing the following preferences setting:

  • Open Reader>help>Repair Installation
  • If that doesn't help then, Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected View" and "Enhanced Security">OK>close and reopen Acrobat 

Note: these changes are only for testing purposes. Once tested, please change it back to the previous setting

.

When nothing works, then,

Run this cleaner tool to remove the existing installer and application’s files traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Let us know the progress.

 

Thanks,

Akanchha