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J
jswla
Participant
March 31, 2017
Answered

Clicking the Sign button does not do anything

  • March 31, 2017
  • 14 replies
  • 97250 views

I'm not sure what happened. I had a pdf with a user signature field and I used to be able to add my digital signature into it. Today, I received a prompt in Adobe Reader and I don't recall what it was, but it seemed to have changed something. Now, I am unable to add my digital signatures. When I click on the signature field, I am able to select my Digital ID in the "Sign with a Digital ID" window, hit "Continue", but when I hit "Sign", nothing happens. How can I fix this? I've already reinstalled Adobe Reader but my problem still remains.

Thank you for any guidance.

    Correct answer Dan1T

    I've ran into this issue. This workaround helped restore the ability to use a smartcard signature in my case (Windows 10, Acrobat Pro DC):

     

    Close all instances of Adobe Acrobat, then delete the three "Acrobat" folders in the Windows user's appdata folder (C:\users\<username>\appdata):

    C:\%userprofile%\appdata\Local\Adobe\Acrobat

    C:\%userprofile%\appdata\LocalLow\Adobe\Acrobat

    C:\%userprofile%\appdata\Roaming\Adobe\Acrobat

     

    After deleting these folders, they will be recreated after Acrobat is launched again. After that, digitally signing should work again. I still don't know what causes this issue, but this seems to fix it.

    14 replies

    Show previous replies
    C
    Carefree_fact15C2
    Known Participant
    October 23, 2018

    I just had the same problem.

    I use a password manager and copy passwords. When I clicked backspace, the sign button was active again. So I typed the last letter and clicked sign and it worked as usual.

    Maybe it's a new functionality for increased security?

    cadbury
    Adobe Employee
    cadbury
    Adobe Employee
    October 23, 2018

    Dear user,

    Thank you for reporting the issue. This is known issue. The Sign Button is not activated on Copy and would need manual Entry of atleast a character.

    We are looking into the issue. Your patience is appreciated

    cadbury
    Adobe Employee
    cadbury
    Adobe Employee
    May 1, 2017

    Hello,

    Thank you for reporting the issue.

    Please go to Certificates tool -> Digitally Sign -> Sign with Digital Id screen should show where  you will see the list of available digital ids.

    Please click on "View Details" link at the right side of the digital Id. This should open "Certificate Viewer" window.

    Please send us screenshot od "Summary", "Details", "Revocation" , "Trust" tab.

    This would provide us the certificate details and we will be able to analyze why the certificate is not being used for signing

    Regards,

      J
      jswlaAuthor
      Participant
      May 1, 2017

      <Redacted screenshots due to privacy concerns. Please PM for more information.>

      Poorvi Singhal
      Community Manager
      Poorvi SinghalCommunity Manager
      Community Manager
      April 17, 2017

      Hi,

      Sorry for the inconvenience caused to you.

      Please update Reader to the latest version from Help>Check for Updates and let us know the version you are using from Help>About Acrobat Reader DC.

      Also, please share a screenshot of what happens when you click on 'Sign'

      Regards,

      Poorvi

      A
      Anonymous
      April 17, 2017

      Just here to reinforce the "I have the same question" button I pressed. Every other button and function works. Even all the other buttons on the final GUI along with "Sign." Just the critical button doesn't do anything, and I use this for work of a time sensitive nature that needs to be accomplished from home. Reinstalling failed to rectify the issue.

        E
        Esting247991634efu
        Participating Frequently
        June 9, 2022

        I have the same problem, when I click the Sign button it doesn't do anything. It seems to react (slightly changes color) but it does not work.

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