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Participant
September 14, 2026
Question

Cloud and line command issue

  • September 14, 2026
  • 3 replies
  • 26 views

Cloud and line commands don't allow second points to be picked after starting command

    3 replies

    Amal Jaiswal
    Community Manager
    Community Manager
    September 22, 2026

    Hi there, 

    This should have fixed now. If you are still experiencing this issue, please try the following steps and check if that works: 

    1. Go to LocalLow\Adobe\Acrobat\DC\
    2. Share Exchange-ProMessages & ReaderMessages with us.
    3. Pls delete above both file.
    4. Then launch Acrobat.
    5. Issue should resolve. 

    Let us know how it goes.

    ~Amal

    Participating Frequently
    September 15, 2026

    If the Cloud and Line tools stop accepting the second click, I'd first check whether this happens in every PDF or only one particular file. Also try opening a different PDF and using the same tools there.

    For a Line, you should be able to click the first point and then click the second point to finish it. For a Cloud, you can click multiple points and then click the starting point to complete the shape. If neither accepts the next click, try restarting Acrobat and checking for an available Acrobat update. If it still happens, let us know your Acrobat version, OS, and whether it happens with every PDF, since that would help determine if it's an Acrobat issue or something specific to the document.

    Amal Jaiswal
    Community Manager
    Community Manager
    September 15, 2026

    ​Hi @Precious_Dewdropdcea 

    Hope you're doing well and thanks for reaching out. We are sorry for the trouble.

    This is a known issue, and we have already reported this to our development team for further investigation. While we do not have any updates yet, we will keep this thread updated as soon as we get more information from the team. 

    Thanks for your understanding

    Regards,
    Amal