Skip to main content
A
Ana34340186u833
Participant
December 18, 2023
Question

Cobrança indevida

  • December 18, 2023
  • 2 replies
  • 340 views

Fiz o cadastro na Adobe com a promessa de uso por 7 dias grátis de teste, não me interessei, voltei pra fazer o cancelamento que não consegui dentro do prazo de 7 dias, e o valor de R$71,00 continuou sendo descontado no meu cartão sem eu está fazendo uso algum. Quando conseguir cancelar vieram com uma cobrança de R$170,00 um absurdo, estou contestando a compra pois não estou de acordo com nenhuma das 3 cobranças efetuadas.

 

This topic has been closed for replies.

2 replies

A
Ana34340186u833Author
Participant
December 26, 2023

O problema não foi resolvido 

try67
Community Expert
try67Community Expert
Community Expert
December 18, 2023

You should contact Adobe directly for help with this issue, using one of these channels:

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone, during working hours)

Twitter: https://twitter.com/AdobeCare

There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices