Collab Sync Locks pictures folder

Question

When I added personal images to my pictures folder and mistyped the name, I saw that there was a lock on the folder from AdobeCollabSync.exe on this folder.

Why is adobe looking at my images, why is this process which appears to be syncing to some cloud?

I have not given Adobe any permissions, specially since I don't have an account logged in to Acrobat Reader. What is this? It appears to be an invasion of privacy, in my opinion.

Why does AdobeCollabSync look through pictures? What is it doing? Why was it installed in the first place!? To which account is it syncing to if I'm not logged into Reader?

Tariq Dar · Answer

Hi @BrutalPoseidon, Thanks for taking the time to report this and share your concern. I completely understand how alarming it must feel to see a process like AdobeCollabSync.exe interacting with your Pictures folder, especially when you’re not signed into an Adobe account and haven’t knowingly enabled any sync features.First, I want to reassure you that your privacy is important, and this behavior is not expected under normal use. Let’s work through this together and involve the appropriate teams to get more clarity.AdobeCollabSync.exe is part of the application's collaboration and sync infrastructure. It is typically related to shared reviews, cloud documents, or Send for Signature/Comment workflows.It should not be accessing personal folders unless triggered by a specific action involving those files (e.g., sharing/saving a PDF from your Pictures folder). To help us investigate, could you please share the following detailsAre you using Windows or macOS, and what version?Which version of Acrobat Reader are you using? (Help > About Acrobat)Was the PDF or image you were renaming originally created or saved via Acrobat?Had you used any cloud-based features recently, like “Request E-signature” or shared commenting?Do you have “Desktop App Integration” enabled, or see any Adobe-related context menu options when you right-click files in Windows Explorer?Could you confirm if Acrobat Reader is signed out, or partially signed in (e.g., connected to the Creative Cloud Desktop App)?Lastly, if possible, could you record a video showing us the problem you described above? This will help us discuss and understand the issue more clearly with the product engineering team.  Thank you for your feedback, patience, and support.  ~Tariq

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