Participating Frequently

Question

Color issues in Mountain Lion with Acrobat Pro

Forum|Forum|13 years ago
September 1, 2012
12 replies
88768 views

I'm not sure I'm in the right forum, but here it goes.

Since upgrading my OS to Mountain Lion, I've noticed when viewing PDFs output from InDesign 5.5 that once in Acrobat Pro the colors look muted and inaccurate. I never saw this in Snow Leopard, hence my posting. Color in InDesign, Illustrator and Photoshop CS5.5 seem just fine, it's only when a PDF is viewed in Acrobat that I see this muted color issue.

What I'm concerned with is are these problems when viewing only, or is the PDF color range itself screwed up? I do prepress work and am using an Eizo CG241 display, CS5.5 and Acrobat Pro 10.1.4.

Thanks!

This topic has been closed for replies.

A

anonymorse

Participant

So 2 years down the line, have we had any official word from Adobe? It would be nice to know this has at least been Acknowledged...?

Checking accurate colour in our PDFs is integral for our workflow, and with a pending OS and software update coming for us this is very concerning....

Was DYP

Inspiring

So is this now fixed in the new version of Acrobat?

JThoeming

Inspiring

‌Yes - at least - with Acrobat Pro DC the color issue seem to be fixed ...

A

anonymorse

Participant

Hi All,

Has there been any resolution to this? We have just upgraded from 10.6.8 to 10.9.2 and are now experiencing this.

I won't add any more screen shots, but we are using a proven colour managed workflow, and the only thing which has changed is the upgrade to 10.9 plus a fresh install of CS6.

Again we're on hardware calibrated screens. Indesign and Photoshop match, Acrobat does not.

Any help is greatly appreciated.

JThoeming

Inspiring

Hi there ... till now the following ist the only »help« to bring color management back to Acrobat - not testet yet with the latest Yosemite:

There is a workaround (on Mavericks - but it should be the same on Mountain Lion) with Color Faker (http://github.com/iccir/ColorFaker) which seems to work till a fix will come ...

Start Color Faker and switch it on (important that no Adobe Software is running at this time) - start Acrobat ... go back to Color Faker and switch it off ... since you dont close Acrobat it has the Fake Color in its cache and the preview of the color is as it should.

The rest of the Adobe Suite seems to work normal (Without any guarantee! Please check it out by yourself and post here if you find another issue in this workaround - thanks) ...

Regards

Jörg

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aktivomat

Participating Frequently

hi there!

just for info: for me colorfaker was the solution i could live with. but now i upgraded to yosemite and colorfaker doesn't work anymore. at least as it should work because now the colors in acrobat looks just too glare. even jörgs workaround couldn't be done any more because colorfaker and acrobat just crashes immediately when colorfaker ist turned on. it's really ridiculous that nobody (acrobat or apple... still don't understand who should fix it) is able to fix this issue.

M

magnussandstrom

Participant

This issue is soooo annoying!

Just posted about this issue on Printplanet.com:

http://printplanet.com/forums/adobe/31988-acrobat-xi-v-11-0-04-major-color-issue

And GWG on LinkedIn:

http://www.linkedin.com/groupItem?view=&gid=3672632&type=member&item=276505617&qid=e499fdcd-695d-4146-abd2-446e4b8eb2eb&trk=groups_most_popular-0-b-ttl&goback=.gmp_3672632

Best regards,

Magnus

A

Anonymous

.

Hey,

maybe the hackers that stole the source code of Adobe Acrobat will fix the bug

Adobe says source code, customer data stolen by hackers

That would be quite embarrassing for Adobe

A

Anonymous

.
We always can use https://github.com/iccir/ColorFaker with Acrobat.

P

pkazmercyk

Inspiring

Time to face the music, folks. This is obviously not a high priority item for Adobe (or Apple, if it's even their court). I just don't see it getting fixed for Acrobat X users.

mgs70

Participating Frequently

If that's the case I would say that's extremely LAME... they shipped a broken version of Acrobat Pro with CS6 and now expect people to just fork out $200 for their screwup. Not having it.

A

Anonymous

For those like me who scroll to the end of the thread to see if there is a solution. Once agein here. This already was mentioned above by others.

Workaround that works for me

A little Tool, that was specificly written for this bug.

https://github.com/iccir/ColorFaker

I only use this when softproofing in Acrobat and disable it right afterwards because of concerns of side effects when converting to sRGB.

Enjoy softproofing again

JO

As for the rest: The rental model with Creative Cloud will never be an option for me. I'd like to be able to edit the files that are on my hard disk after I stop paying.

C

colorguru@hoz

Participating Frequently

Hello, I've been researching this for HOURS and finally came upon this thread. I just discovered this issue. I thought that version 11.0.03 would be a fix, according to what Sandeep posted above, but it is not working for me. I'm on Mountain Lion, with CS6, and I've tried X and XI, but my PDFs are off-color in both. They appear fine in version 9. I'm color calibrated and synced, with an Eizo ColorEdge CG241W. Sandeep, will a fix be coming soon? Working in version 9 defeats the purpose of software upgrades! Thanks...

T

twsphotoAuthor

Participating Frequently

To all posters on this thread:

I just had a nice conversation with Sandeep, and he assured me that he, the Acrobat Team, and all those at Adobe who are involved in color management are giving these problems we're all seeing top priority. It is NOT a simple fix, but a fix will occur, it will just take time. It also involves Mountain Lion, so they're working with Apple, too, to help find the problem and a solution for it. "We take this situation very seriously, and are working hard to fix it. Please be patient."

So there you have it, just thought you'd all like to know!

P

Paul Sherfield

Participating Frequently

Encouraging. But as this issue is not in Acrobat Pro 9 when using Mountain Lion, it would not seem to be a Apple issue. Good that they are helping of course. I am not an software engineer, but surely the code in v9 for this area can be compared with the code for v10 and 11 to see any differences?

B

BrightBird

Participant

I have been monitoring this thread and observing lots of frustration and I hope that this post helps some people save some time.

Alot of people have spent much time installing/uninstalling software and even OSs. Also, alot of people are assuming this is a Mac issue because of the topic title.

I would like to verify that it is NOT a Mac OSX issue. I repeat - this is NOT a Mac OSX issue. I am experiencing the same issue with Acrobat X on a Windows 7 machine and have been ever since I installed Acrobat X. I also run a calibrated NEC 30" monitor and have no color issues across any other applications.

I have had to resort to using .jpgs to showcase website interfaces to clients because of the color shift since Acrobat can no longer reproduce RGB color accurately from Photoshop even with an embedded profile. It's a very unprofessional workaround and I look forward to Adobe fixing this issue as soon as possible.

I hope that this information helps someone.

Sandeep_V_

Participating Frequently

Hello everyone,

Thank you for being so patient with us.

Bug#3435661 has been fixed in the latest updates that we have released for Acrobat 10 and XI. Please download and install 10.1.7 and 11.0.3 for Acrobat 10 amd XI respectively.

For more information please refer the release notes here: http://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/11/11.0.03.html

Feel free to let us know the results. I'm hoping that it will meet the requirements.

Sandeep V.

R

Rick Meikle

Known Participant

Hi, Sandeep. Acrobat 11.0.3 appears to have fixed the problem! (Thank you!) However, Adobe Reader 10.1.7 still has the problem. Given that, I would guess the browser plug-in remains unfixed as well. I did not check Acrobat 10.x, as I do not have it installed. Hopefully, the fix will migrate to whatever still needs it.

A

Anonymous

For those like me who scroll to the bottom of the page to see if there is a solution. This already was mentioned above by others.

Workaround that works for me

A little Tool, that was specificly written for this bug.

https://github.com/iccir/ColorFaker

I only use this when softproofing in Acrobat and disable it right afterwards because of the side effects when converting to sRGB.

Enjoy softproofing again

JO

In OS X 10.8 Mountain Lion, when a color or image lacks an embedded color profile, it is interpreted in the sRGB color space. Previously, the main display's color space was used.
As a result, color meter utilities will show values after an sRGB → Main Display conversion. While many meters offer a "Display in sRGB" feature, using it will result in a double conversion. This results in rounding errors or clipped values.
Color Faker replaces the Generic RGB and sRGB color profiles with the main display's profile. This allows "native values" in color meters to once again be the native values of the display.
As a side-effect, any "Convert to sRGB" or "Assign sRGB Profile" commands in applications will no longer work. You will still be able to manually assign the backup sRGB profile.

Sandeep_V_

Participating Frequently

For those who do not want to try this workaround, here is the good news - We're planning to release our Quarterly Update next week. http://www.adobe.com/support/security/bulletins/apsb13-15.html

Stay connected!!!

P

Paul Sherfield

Participating Frequently

Hi Sandeep Hopefully this is good news? Can you confirm the colour display issues will be fixed with this update?

B

BrightBird

Participant

Just wanted to confirm that this issue is active on Win 7 Pro as well. I don't believe it is an OSX issue. I will be uninstalling Acrobat X and re-installing Acrobat 9 until a fix appears. Thanks to the Adobe Engineer who is actively debugging this. Appreciate it.

T

Traced67

Inspiring

This problem is not only MacOS related... I'm on Windows 7 Pro and experiencing a similar problem with Adobe Acrobat 11.0.0.

As you can see, the image is correctly displayed in the Windows 7 preview and Acrobat Reader 10.1.4 but completely dull in Acrobat Pro:

Hope Adobe engineers find a solution...

Steve Werner

Community Expert

The update this week was only a security fix which was rushed out. Any fixes like this would happen in a general update to Acrobat. These come out on a quarterly schedule.

P

Paul Sherfield

Participating Frequently

I may be late to this issue, but have been noticing a big colour difference when viewing the same PDF under to same color setting file in Acrobat 9 and 11 Pro!

When I extract the image into Photoshop CS6 and assign the same profile it matches Acrobat 9.

This happens to PDFs with and without an PDF X output intent.

I have proofed pages using a very accurate rip to ISO 12647/7 and the proofs match the Acrobat 9 Pro pages on screen, the screen is an EIZO CG 243W.

So it seems that Acrobat 9 Pro is accurate to the rest of CS and Acrobat 11 colour management is not working correctly? So very real issues if trying to softproof using Acrobat 10 Pro.

Regards

Paul Sherfield

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