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Nisselka
Nisselka
Participant
November 16, 2023
Question

Combine files blocking

  • November 16, 2023
  • 1 reply
  • 271 views

hello since the last version, I have slowness and acrobat pro ends up blocking when I launch the "Combine files" function. it gets stuck at the “checking protection settings…” step. Does anyone have the same problem? I updated Acrobat Pro to the latest version but nothing works.
Thanks for your help

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    1 reply

    Amal.
    Amal.
    Legend
    March 13, 2024

    Hi there

     

    Hope you are doing well and sorry for the delay.

     

    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.


    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20555 installed. Go to Help > Check for updates and reboot the computer once.

     

    Let us know how it goes.

     

    ~Amal

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