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Beverly32396387bjbl
Participant
September 19, 2023
Answered

Combine tool - Issues with converting multiple page Word documents

  • September 19, 2023
  • 2 replies
  • 2328 views

New issue discovered today. If you use the combine tool and want to convert Word documents into pdfs to combine them into a binder (and have "all pages" marked), the combine tool converts all pages but only page 1 has actual text, the other pages are blank. Work around is to do a "save as" to a pdf and then combine the pdfs into your binder.

    This topic has been closed for replies.
    Correct answer Amal.

    Hi all

     

    Hope you are doing well.

     

    This issue is addressed with our latest release version 23.06.20360 for Acrobat and Reader.

     

    Please update the application from the help menu > Check for updates and reboot the computer once.  For more information, please go through the help page https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

     

    Regards

    Amal

    2 replies

    Amal.
    Amal.Correct answer
    Legend
    October 27, 2023

    Hi all

     

    Hope you are doing well.

     

    This issue is addressed with our latest release version 23.06.20360 for Acrobat and Reader.

     

    Please update the application from the help menu > Check for updates and reboot the computer once.  For more information, please go through the help page https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

     

    Regards

    Amal

      A
      Anastasia332144009q8n
      Participant
      October 27, 2023

      This is in relation to this subject - "Organize Pages" does not exist in my tools for Acrobat. What does one do now to extract pages? 

      Amal.
      Amal.
      Legend
      October 30, 2023

      Hi there

       

      Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link
      https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

       

      Regards
      Amal

      Amal.
      Amal.
      Legend
      September 19, 2023

      Hi @Beverly32396387bjbl 

       

      Hope you are doing well and thanks for reaching out.

       

      This issue is reported to our engineering team and is being worked on.

       

      The fix will be available in the future updates.

       

      Thanks for your time and patience

       

      ~Amal

      J
      Janine23950197zo8z
      Participant
      September 25, 2023

      I have been having this same issue for the last few days. I'm glad to hear it is being worked on. I just wanted to add a few more notes about some odd factors from my situation in case it helps. I have this problem occurring when combining multiple PDF, Word, and Excel reports into one PDF which is a task I do pretty regularly and have had no problems with before. However, when I explained the problem to my manager he was able to combine the same files from the same source with no issues reported. As OP stated, only the Word docs come out with the blank pages but the odd thing for me was that not all the Word files had the issue. All of the Word docs that originated from me and/or my two other co-workers came out with blank pages for all but the first page. The Word docs that originated from my manager, even if they were last modified by me, were all intact with all pages visible. Thanks!

        Amal.
        Amal.
        Legend
        September 26, 2023

        Hi @Janine23950197zo8z @Beverly32396387bjbl 

         

        I have shared more details via private message please check.

         

        ~Amal

         

         

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