Combined file disappears

Question

About once per quarter I have to produce a report by combining numerous (100+) files (pdf, word, excel) into a single pdf file.  Everything works great if I'm sitting at my desk and see that the last file has been coverted/combined.  I am able to save the new file and all is well.  However, if I happen to step away or get distracted when the last file is converted/combined, the finished file disappears and I can't find it/recover it when I get back to my desk.  I have to start over and sit at my desk for 15-20 minutes while the files are combined again.  Has anyone else had this happen?  Very frustrating.

Meenakshi_Negi · Answer

Hi patricia_3755,

Thank you for reaching out.

When you combine files, do you get any message after combining? It is a strange behavior that the files combined disappear. Generally, when you combine files, it creates a new file with the binder name. You can then save it as required.

Please ensure the file opened is the new or original files. It might happen that you mistake it for the old file, as the first page will appear the same. You may try one thing: next time you combine the files, try to record the screen and check what actually happens.

Please make sure the application is updated to the latest version. Then, try repairing the application installation once. In Acrobat, go to Menu > Help > Repair Installation.

Let us know if you need any help.

Thanks,

Meenakshi

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