Skip to main content
E
Evan300898017nco
Participant
May 26, 2023
Question

Combining files into one PDF from Windows File Explorer functionality is degraded

  • May 26, 2023
  • 1 reply
  • 731 views

A user I support is normally able to combine many (20+) PDF and .docx files into one PDF from within Windows File Explorer by highlighting all the files they want to combine, right clicking and selecting "combine into PDF" or some similar verbiage. However, in the last week or so the number of files they can combine at once has been limited to about 10-12. The user uses BOX to store their files, but I don't know if that would affect anything. User is on Windows 11 Home, fully up to date. Laptop is less than a year old with an i7 12th gen and 16GB of RAM so I don't think it's a hardware limitation.

 

This may not seem like a huge issue, but this user is the owner of their company and this is a major hit to their workflow. Any advice is appreciated, thank you!!!

This topic has been closed for replies.

1 reply

Meenakshi_Negi
Meenakshi_Negi
Legend
May 29, 2023

Hi Evan300898017nco,

 

Thank you for reaching out.

 

We did check the feature, and it is working fine. We can combine more than 20 files without any issues. 

Please confirm if they get any error messages when selecting more than 10-12 files.

Did you check if they can combine files from Acrobat using File > Create > Combine files to a single PDF?

Share the current application version used by these users.

For more information on Combine files in PDF, refer to the following help document: https://helpx.adobe.com/acrobat/using/merging-files-single-pdf.html. 

 

Thanks,

Meenakshi

E
Evan300898017ncoAuthor
Participant
May 30, 2023

I appreciate your reply!!

There was no error message - when the user selected too many files and right-clicked, the option to combine them was simiply no longer in the menu. Also just to reiterate: the files are stored in Box, then accessed through file explorer, so I'm not sure if that is causing the issue? But it worked fine apparently until last week so I'm not sure. 

 

I will see about using the combine option from within Adobe and get the current application version when I work with the user and report back here!

Thank you,

Evan

E
Evan300898017ncoAuthor
Participant
June 7, 2023

The user shared with me today that it was a one-off issue for one folder of documents, so I'm not sure what the issue was but it's no long a problem for the user. 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices