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Mary23476417decy
Participant
June 29, 2023
Question

Combining PDFs is very slow and freezes

  • June 29, 2023
  • 1 reply
  • 6926 views

Adobe is moving too slow to combine documents.

 

Trobuleshooting steps taken:

•fully uninstalled Adobe Pro, restarted the PC and fully re-installed it via Creative Cloud. I then launched Adobe Pro by itself and re-disabled the protected security features.

• Deleted following from registry
HKEY_CURRENT_USER\Software\Adobe\Acrobat Distiller
HKEY_CURRENT_USER\Software\Adobe\Acrobat Elements
HKEY_LOCAL_MACHINE\Software\Adobe\Adobe Acrobat
HKEY_LOCAL_MACHINE\Software\Adobe\Creative Cloud
• Ran Creative Cloud Cleaner
• Delete Adobe folder from Program Files. program Files(x86), Common Files
Reinstalled Adobe, problem is still there.

•As a workaround, using https://www.adobe.com/acrobat/online/merge-pdf.html to merge files.

This topic has been closed for replies.

1 reply

Eric Dumas
Community Expert
Eric DumasCommunity Expert
Community Expert
June 29, 2023

Can you share more details about the specs of your computer, the version of the operating system and software. How many files are you working with and what sizes are they?

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Mary23476417decyAuthor
Participant
June 29, 2023

I currently have this happening to 3 users in an enterprise: They are all on Win10, 16gb machines.

The file sizes vary, but Adobe goes slow despite the files equaling a little over 1Mb.

Here are the Adobe details.

M
Mary23476417decyAuthor
Participant
July 27, 2023

Users are still having the issue, any updates?

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