Comentarios

Hi Alejandro

Hope you are doing well and sorry to hear that. As described the comments take time to appear and also these do not direct to the page where they were located.

Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20142 installed. Go to Help > Check for updates and reboot the computer once.

You may also try to repair the installation from the help menu (Win Only) and see if that works for you.

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive, please download it to your computer locally and then try again and check.

If its a file-specific issue, please share the file with us so that we can check it at our end.

Also, try to turn off the protected mode for testing (Win only) and see if that helps. Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable protected mode at startup' turn off the protected mode and uncheck 'Enhanced Security > Click OK and reboot the computer once.

Note: Please turn on the security after testing to avoid any security risk.

Regards

Amal