Participating Frequently

Question

Comments from MS Word 365 not showing in Acrobat Pro 2020

Forum|Forum|3 years ago
March 9, 2022
2 replies
7698 views

When I export a commented Word 365 file to Acrobat Pro 2020 PDF format, there is the grey column down the right side of the PDF with either some comments or no comments. I have repaired Word and installed the March 7 Acrobat patch.

Any assistance is appreciated.

This topic has been closed for replies.

D

Dwight Douglas

Participant

Turn off all markup in review and then convert again.

Amal.

Community Manager

Hi there

The issue is not reproducible at our end with the latest version of MS Word and Acrobat. Go to Help > Check for updates and reboot the computer once.

https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Regards

Amal

Dave Creamer of IDEAS

Community Expert

I believe both programs have had updates since the original March posts. When you say "The issue is not reproducible..."--do you mean it is "no longer" reproducible? Did you test it back in March?

David Creamer: Community Expert (ACI and ACE 1995-2023)

Amal.

Community Manager

Hi there

Hope you are doing well and sorry to hear that.

Would you mind sharing the version of the Adobe Acrobat Pro 2020 you are using? To check the version go to Help > About Acrobat and make sure you have the recent version installed. Go to Help > Check for updates and reboot the computer once.

Is this a behavior with a particular file or with all the Word files that you export to PDF? Please try with a different Word file and check.

What is the workflow/steps you are doing to create the PDF from Word document? Please go through the steps shared here https://helpx.adobe.com/acrobat/how-to/create-pdf-files-word-excel-website.html and see if that works.

Regards

Amal

J

JCV2001Author

Participating Frequently

Hi.

I am using version 2020.005.30314

This happens with all Word files, and I am attempting to use the Word Acrobat plugin and the Print to PDF feature. I have followed the workflow in the link you provided.

Comments are either partially there (just a few of the first comments) or absent altogether.

Thanks.

Dave__M

Community Expert

I am not sure if your explanation tells if you've tried this or not, but use the Acrobat ribbon in Word, visit the Preferences button to ensure comments are converted to Notes, and then use the Create PDF button to initiate the conversion. In almost all circumstances, I have found this to be the most reliable method of converting from Word to PDF.

Anything else you can tell us about your process and results might be helpful.

My best,

Dave

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